Mike has more than 30 years experience of Home Shopping, Catalogue Retailing and eCommerce. He has worked as Managing Director as well as Director of Operations, Supply Chain, Logistics, Marketing Services, Credit, Financial Services and I.T. His experience includes home shopping, catalogue shops and ecommerce, both B2C and B2B, with major retailers.

Since 2002 he has worked as a consultant specialising in performance improvement, change management and project turnarounds.

Mike has consulted on a wide range of business processes; strategy, customer proposition, customer recruitment, new sales channel, ecommerce, product ranging, product profitability, catalogue production, supply chain management, contact centre operation, order fulfilment, parcel delivery, returns management, new warehouse build and commissioning, new store development and business relocation. His knowledge and experience are extensive.

He is practical, basing business decisions on sound analytical thinking. His business approach is highly customer orientated but with a keen focus on bottom-line profit. He is stimulated by a challenge and enjoys working with teams to achieve measurable objectives. He is open and honest with people, engendering trust and respect from those he works with.